Billing and payment questions are best directed to [email protected]
Special requests that add time to your service must be communicated with the teammate who routinely services your property with more than 24 hours advance notice. You and your cleaner will determine if the service will require an additional surcharge to accommodate the discussed request or what typical parts of your service will be skipped in order to accommodate the special request.
Questions, comments or concerns about issues that affect scheduling such as an expansion of the scope of service, needing to find a new time slot for service, positive or negative feedback about our team’s performance please reach out to Keely Malone, our Chief Service Organizer, at [email protected]
Leaving a note on site for your cleaner is acceptable when it is a simple reminder or to note something to omit from the usual service. Additionally, we are working on a new system to be more strategic and efficient for customizing your cleaning experience, stay tuned!
We take a lot of pride in our work as a team and are committed to bringing only joyful and clean energy into our clients homes and businesses. We were also the first green cleaning company in Western MA and are committed to continued sustainability, not only for the planet but also for our social impact, which is why ALL our team members are paid better than a living wage and have access to a long-term growth path on our team. Our team is spread out, and most of us are often working alone, but we work hard to keep a tight knit community by staying connected through our online platforms and getting together for quarterly meetings and seasonal gatherings.
We are fully insured and bonded. We also abide by or exceed all the state and federal expectations regarding Worker’s Compensation, paid sick time, wage guidelines and paid family and medical leave.