Not at all. We are there to take pressure off so please do whatever makes you most comfortable. Being present for a portion of at least the first visit is encouraged so you can meet your new team in person and pass on any quirks of your home or family that we should know (eg. cat is an escape artist, jiggle the handle, don't touch this shelf of collectibles...) or make any special requests, provide a promised key etc. As long as we have dependable access to your home and a way to contact you in the case of any emergency you are not required to be home by any means, in fact we can be more efficient if we aren't concerned with whether or not we are intruding on a phone call with the vacuum when we have the space to ourselves, for instance.
Special requests that add time to your service must be communicated with the teammate who routinely services your property with more than 24 hours advance notice. You and your cleaner will determine if the service will require an additional surcharge to accommodate the discussed request or what typical parts of your service will be skipped in order to accommodate the special request.
Questions, comments or concerns about issues that affect scheduling such as an expansion of the scope of service, needing to find a new time slot for service, positive or negative feedback about our team’s performance please reach out to Keely Malone, our Chief Service Organizer, at [email protected].
Leaving a note on site for your cleaner is acceptable when it is a simple reminder or to note something to omit from the usual service. Additionally, we are working on a new system to be more strategic and efficient for customizing your cleaning experience, stay tuned!
Please be in touch with your Indie (the teammate who routinely services your home), preferably by text to let them know, with as much notice as you are able, that you need to cancel an upcoming visit. Please also let them know if you’d prefer a straight cancellation OR if you would like to try to reschedule the visit to another day or time before the following scheduled cleaning.
Our client hub is online experience where you can view your current and past quotes, invoices, and receipts, pay outstanding invoices, and request new work—all in one place!
The last few years have been full of change and adjustment! We are honored to be doing our part to keep our community healthy, as we have for the last 17 years!
Update Spring 2022 – we are happily accepting inquiries for new COMMERCIAL clients with openings available, and working our way though the RESIDENTIAL waitlist as quickly as we can. Depending on your needs and location, we currently have up to a 4 week wait to begin new maintenance services. We encourage you to fill out the inquiry form and get on the queue as soon as you are able.