Frequently Asked Questions
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- Our Team
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- Services
- Visits
Am I ‘supposed’ or ‘expected’ to tip?
Certainly not required but always welcome if you feel that the team went above and beyond and you feel called to recognize that financially.
What if I need to cancel a service visit?
Please be in touch with your Indie (the teammate who routinely services your home), preferably by text to let them know, with as much notice as you are able, that you need to cancel an upcoming visit. Please also let them know if you’d prefer a straight cancellation OR if you would like to try to reschedule the visit to another day or time before the following scheduled cleaning.
What areas do you serve?
See our service zone map below. We service the 91 corridor of MA, focused on Hampshire County but servicing Hampden, Franklin Counties and parts of Berkshire County as well.
Who do I contact for…?
Billing and payment questions are best directed to [email protected].
Special requests that add time to your service must be communicated with the teammate who routinely services your property with more than 24 hours advance notice. You and your cleaner will determine if the service will require an additional surcharge to accommodate the discussed request or what typical parts of your service will be skipped in order to accommodate the special request.
Questions, comments or concerns about issues that affect scheduling such as an expansion of the scope of service, needing to find a new time slot for service, positive or negative feedback about our team’s performance please reach out to Keely Malone, our Chief Service Organizer, at [email protected].
Leaving a note on site for your cleaner is acceptable when it is a simple reminder or to note something to omit from the usual service. Additionally, we are working on a new system to be more strategic and efficient for customizing your cleaning experience, stay tuned!
Do I need to be here during service visits?
Not at all. We are there to take pressure off so please do whatever makes you most comfortable. Being present for a portion of at least the first visit is encouraged so you can meet your new team in person and pass on any quirks of your home or family that we should know (eg. cat is an escape artist, jiggle the handle, don’t touch this shelf of collectibles…) or make any special requests, provide a promised key etc. As long as we have dependable access to your home and a way to contact you in the case of any emergency you are not required to be home by any means, in fact we can be more efficient if we aren’t concerned with whether or not we are intruding on a phone call with the vacuum when we have the space to ourselves, for instance.
What if I need to cancel my account?
We have always honored a monthly self-renewing contract. What this means is that as long as no changes are requested to our current agreement, by you or by us, then your service will continue month to month. We do not require long-term contracts and there is never a penalty for deciding to part ways. We opt for this method because it honors the changes that are inherent in life that may make things not a good fit for you to continue receiving service AND it keeps us on our game, trying to continue serving you the best we can each and every month.
Do you do rental turnover cleaning?
Absolutely, in fact we have a great arrangement working with our property management partners. If you would like to become one of our established property management partners, please request a quote so we can start you on the process!
What kinds of products do you use?
We offer a full spectrum of environmentally-responsible products safe for children, pets and even your family members with a chemical sensitivity. All our products maintain the highest combination of efficacy and eco-friendliness we have found through all our years of service since 2005.
How do I add special requests or make changes to my service?
Special requests that add time to your service must be communicated with the teammate who routinely services your property with more than 24 hours advance notice. You and your cleaner will determine if the service will require an additional surcharge to accommodate the discussed request or what typical parts of your service will be skipped in order to accommodate the special request.
Questions, comments or concerns about issues that affect scheduling such as an expansion of the scope of service, needing to find a new time slot for service, positive or negative feedback about our team’s performance please reach out to Keely Malone, our Chief Service Organizer, at [email protected].
Leaving a note on site for your cleaner is acceptable when it is a simple reminder or to note something to omit from the usual service. Additionally, we are working on a new system to be more strategic and efficient for customizing your cleaning experience, stay tuned!
How do I get started?
The first step is to educate yourself as fully as possible to ensure that our values and services align with your needs and then fill out this short consultation prep form so we can schedule a free consultation! The consultation is about 20 minutes and happens at your home or business so we can tour the space and get clear on the details of what you are looking for and provide you with an estimate or quote and options for beginning a service agreement.
How do I pay?
We bill monthly the first week of each month for the prior month’s services. To ensure we receive your payment, please do not leave a check on site. Visit the Client Hub, an online experience where you can view your current and past quotes, invoices, and receipts, pay outstanding invoices, and request new work—all in one place! Of course, you have the option of mailing a check but we do encourage paying online via the secure link in the invoice that will take you directly to the Client Hub.
Billing and payment questions are best directed to [email protected]
What is it like to work with Beloved Earth?
We take a lot of pride in our work as a team and are committed to bringing only joyful and clean energy into our clients homes and businesses. We were also the first green cleaning company in Western MA and are committed to continued sustainability, not only for the planet but also for our social impact, which is why ALL our team members are paid better than a living wage and have access to a long-term growth path on our team. Our team is spread out, and most of us are often working alone, but we work hard to keep a tight knit community by staying connected through our online platforms and getting together for quarterly meetings and seasonal gatherings.
Are you insured?
We are fully insured and bonded. We also abide by or exceed all the state and federal expectations regarding Worker’s Compensation, paid sick time, wage guidelines and paid family and medical leave.
Do you provide your own products?
Yes, we provide absolutely everything we need to perform the cleaning. This includes all the products, supplies and equipment, all of which maintain the highest combination of efficacy and eco-friendliness we have found through all our years of service since 2005.
Can you give me an idea on your pricing?
Our average housekeeping maintenance package is $135 per service in the Greater Northampton area with regular maintenance at $45/hour, deep cleans and one-time cleaning’s at $55/hour, all inclusive of labor, product and equipment. Depending on size, scope and frequency Commercial accounts may have specialized packages created to fit their needs. The best way to get an idea on pricing for your unique service is to fill out this short consultation prep form so we can get clear on the details of what you are looking for and provide you with an estimate or quote and options for beginning a service agreement.